In the e-shop where you shop, select a carrier that is part of our network (for example, Balíkovna). Then use the address to find the nearest OX Point and choose it as your delivery point. A list of currently supported carriers can be found at www.oxpoint.cz or are depicted as a logo on the OX Point's shell.
I chose delivery to OX Point. Why didn't my package arrive there?
There may be several causes. In most cases, it is because there is no capacity in the box when the parcel is delivered to the box. Another cause may be the size of the shipment, where only smaller boxes are available that the shipment will not fit in. We cannot rule out a technical fault such as an internet connection failure or a communication error between the relevant carrier and OX Point. Unfortunately, human error on the part of the courier cannot be ruled out either.
Can I pay on the spot?
Most OX Points are equipped with a payment terminal, and if your carrier supports it, it is possible to pay by card on the spot.
What happens if I don't pick up my parcel?
The carrier will take it back to the depot according to the pre-agreed conditions, which will be communicated to you. You will receive a notification before the expiry of the deposit so that you do not forget to pick up the parcel.
How is the pick-up process?
Once your parcel is ready for collection, you will receive an SMS or email with a PIN to open your mailbox. From then on, you have 48 hours (this time may vary between carriers) to collect.
Do I need to install the app to pick up my parcel?
You certainly don't have to! OX Points are equipped with a touch screen as standard, where you enter your PIN, which you receive via SMS or email.
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The OX Point network of delivery boxes is open to anyone. Want more information?
